Introducing

TogetherCare

Simple, Easy Solutions to help you maintain your technology.

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Tech Support Without The Hassle

TogetherCare is built to take the stress out of getting help when you need it, by providing on-call services at your convenience

Dedicated Support

We work with you and learn what you need, you're supported by the same person every time, and you're not just another number on a screen.

Automated Solutions

TogetherCare will take the hassle out of everyday tasks, by automating updates on selected core applications. We are continually innovating these solutions and adding and improving them.

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Immediate Response

TogetherCare Customers have the advantage of an immediate response to contact, and timely addressing of their needs.

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Advice when you need it

Another advantage is that we provide assistance and advice on call, so when you need to make technology purchases or decisions, we can advise exactly what you need.

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Don't sweat the small stuff

Services registered with us have minor maintenance included and performed as needed, so you can rest assured that things are being looked after.

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Included appointments

Each TogetherCare Tier includes a fixed number of appointment hours each month at no additional cost.

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Fixed Fees

Fees for TogetherCare are fixed, and will only change at the start of each financial year (with notice) so you can avoid unexpected surprises.

Plans

Choose the best pricing plan for your needs.

Basic

$
70
/ month
  • 2 Devices / Services
  • Automation Tools
  • 1 appointment hour per month *
  • Included Purchase Assistance and Advisory
  • 9am - 5pm Service Hours
  • 5 Unique Calls/Tickets a month
  • Basic Service Monitoring and
    Maintenance for Web Services
  • 3 Day SLA
  •  

Standard

$
120
/ month
  • 4 Devices / Services
  • Automation Tools
  • 2 appointment hours per month *
  • Included Purchase Assistance and Advisory
  • 9am - 5pm Service Hours
  • 10 Unique Calls/Tickets a month
  • Basic Service Monitoring and Maintenance for Web Services
  • 3 Day SLA 
  •  

Enhanced

$
170
/ month
  • 6 Devices / Services
  • Automation Tools
  • 3 appointment hours per month *
  • Included Purchase Assistance and Advisory,
    and sales intermediary/brokerage
  • 9am - 5pm Service Hours
  • 15 Unique Calls/Tickets a month
  • Advanced Service Monitoring and Maintenance for Web Services
  • 1 Day SLA
  •  

Gold Class

$
270
/ month
  • 10 Devices / Services
  • Automation Tools including Bespoke Solutions
  • 4 appointment hours per month *
  • Included Purchase Assistance and Advisory,
    and sales intermediary/brokerage
  • 24/7 Service Hours
    after business hours on call
  • Unlimited Calls/Tickets
  • Advanced Service Monitoring and Maintenance for Web Services
  • End Of Life Planning and Assessment for Technology, and Disposal of Assets at no fee*
  • ASAP (6hr) SLA
AddOn: Extra Device / Service

$10/month

AddOn: Additional Hours

$25/Hr /month

AddOn: 24/7 Hours

$50 /month

AddOn: Additional Tickets

$25/ 2x tickets /month

* Appointment Hours can be rolled over to the next month if unused, but do not accumulate (so you can only use the previous month's unused hours, but not the month before that and so-on)   Additional hours after included and rolled over hours will be billed. We will always confirm with you ahead of time when this is likely to happen. 'AddOn' packs of prepaid non-expiring hours are also available.
SLA: Service Level Agreement, fixed timeframes for an addressed solution as per our TogetherCare Service Level Agreement.
* Disposal of Assets is limited to technology items, and not general waste, During assessment we will provide overview of what can and cannot be managed.

TogetherCare
Service Level Agreements

TogetherCare includes a Service Level Agreement that guarantees that support and services are delivered in a timely manner, with reciprocal services if levels are not met.

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Fixed Response Times

When you undertake an agreement, we commit to a real person responding to you within the timeframes preset by your plan.

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Swift Action, and a Return to Service As Soon As Possible

TogetherCare SLA's Promise a best effort service that aims to ensure if a critical service is down, either the service is restored ASAP or an amenable workaround is in place until it does restore.

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Full Commitment

When an incident is raised with us, we work with you and are completely committed to working until the issue is resolved

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Penalties for Unmet Targets

When we miss a target in any part of our care under our SLA, we return value in non-expiring service credit, discounts and value added services.