* Appointment Hours can be rolled over to the next month if unused, but do not accumulate (so you can only use the previous month's unused hours, but not the month before that and so-on) Additional hours after included and rolled over hours will be billed. We will always confirm with you ahead of time when this is likely to happen. 'AddOn' packs of prepaid non-expiring hours are also available.
SLA: Service Level Agreement, fixed timeframes for an addressed solution as per our TogetherCare Service Level Agreement.
* Disposal of Assets is limited to technology items, and not general waste, During assessment we will provide overview of what can and cannot be managed.